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- General Questions
- Account Questions
Pesawise was authorized by the Central Bank of Kenya to operate as a Payment Service Provider in August 2022 after undergoing a rigorous vetting process.
The founder of Pesawise had a vision to pioneer a sophisticated online payment platform for business economies. He undertook research that focused on the Kenyan and East African market to understand what current payment options were available to merchants from different backgrounds. This included government payments, utilities and the opportunity to pay without incurring heavy costs. Pesawise is a ONE STOP SHOP for business payments intended to solve all payment challenges within one platform.
Pesawise is a simple but effective payment solutions platform. It integrates all payment channel methods (bank transfers, mobile money, card payments) into a single platform to enable one to make and receive payments in an instant, seamless and secure way.
Pesawise is for everyone. Sole traders, freelancers, startups, small, medium and large enterprises all have great benefits from using Pesawise. They work hand in hand with tier 1 banks and government agencies to provide secure services.
Pesawise has no sign up or subscription costs although the platform charges per transaction value of transactions done via the platform.
You can sign up for Pesawise by visiting our website and clicking on the 'Sign Up' button or visit app.pesawise.com our official address. You will be asked to provide some basic information, including your name and email address.
To send money with Pesawise, log in to your account and click on the 'make a payment' button. Select how you want to pay from the options provided. You will be asked to enter the recipient's information and the amount you wish to send.
Pesawise uses payment links that can be sent to clients to receive money into the platform. Under payment links you can choose various channels of payment like: Pesawise Transfer, Card Payment, Mobile payment and Bank transfer.
Unfortunately as at now, we cannot reverse or refund transactions that have been sent to the wrong recipient. Please ensure that you have entered the correct recipient information before confirming the transaction.
Pesawise supports a wide range of payment types including bank transfers, mobile money transfers and online internal payments.
Pesawise platform allows individuals to better manage their payments and streamline their business operations.
Yes, Pesawise takes security and privacy very seriously. We use the latest security protocols to ensure that your personal and financial information is protected at all times.
Yes, you can click this link here Reset to reset your password.
After all the required details and documents have been provided and verified, the platform is open within 1 to 2 hours.
Pesawise cannot access client funds and the funds can only be accessed and utilized by the client's authorized personnel.
Yes, we provide PDF and CSV file download options for the transaction records.
Our payments are in real time unless there are delays for which you will be notified in advance.
An OTP is valid for 10 minutes.
Check you network connection to ensure you can receive email. You can also choose to resend OTP to ensure that it works. If it doesn't work after this contact support
Our transaction costs are on the website
Once a transfer has been initiated, it cannot be cancelled. Please ensure that you have entered the correct recipient information and amount before confirming the transaction.
Unfortunately as at now, we cannot reverse or refund transactions that have been sent to the wrong recipient. Although, you can contact us as soon as you send to the wrong number we will try and initiate a reversal from our side.
You can check the status of your transfers by logging in to your account and navigating to the 'Payments' tab. You will be able to see the status of each transfer.
If you encounter any problems with Pesawise, please contact our support team for assistance. You can reach us by our email email@example.com or via phone at +254 718 370 000 or live chat.
Our support team is available 24/7 to assist you with any issues or questions you may have.
Our support team aims to respond to all inquiries within 24 hours. However, response times may vary depending on the volume of requests we receive.
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6th Floor, Park Place, 2nd Parklands Avenue, Nairobi.
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